Refund & Return Policy – Body and Science
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Refund & Return Policy

Body and Science — bodyandscience.ae
Last updated: September 15, 2026

Research use only. All products sold by Body and Science are supplied strictly for laboratory research. They are not medicines, health products, foods, supplements, or cosmetics, are not for human or animal consumption, and are not registered with or approved by the UAE Ministry of Health and Prevention (MOHAP).

1. All Sales Are Final

Because of the nature of research compounds and the chain-of-custody standards they are held to, Body and Science cannot accept returns. Once a vial has left our facility we have no way to verify how it was stored or handled — particularly in a climate where a parcel left in a car reaches temperatures that ruin lyophilized material — so it can never be resold. All sales are final.

Nothing in this policy removes any right you have under the UAE’s consumer protection legislation that cannot lawfully be excluded.

2. When We Replace or Refund

We will replace or refund an order when all of the following apply:

  1. Your order arrived damaged, incorrect, or incomplete;
  2. You notified us within 48 hours of the delivery scan; and
  3. You supplied photographs of the packaging, shipping label, and affected items.

We aim to review documented claims within two business days. Approved claims are resolved with a replacement shipped at our cost, or a refund to the original payment method.

What is not covered

  • Items damaged after delivery, or stored outside the conditions on the product page
  • Packages stolen after a confirmed delivery scan
  • Packages refused, uncollected, or undeliverable because of an address or contact-number error made at checkout
  • Customs duty, import VAT, or clearance fees charged on a GCC delivery, and orders refused or destroyed by customs in the destination country
  • Research results that did not meet expectations — see our Disclaimer
  • Claims raised more than 48 hours after delivery

3. Incorrect or Missing Items

If we picked the wrong item or missed something from your order, that is our error and we fix it at our cost. Email support@bodyandscience.ae with your order number and a photograph of what arrived, and we will ship the correct item immediately.

4. Order Cancellations

Orders can be cancelled for a full refund any time before they are dispatched. Because most orders are picked within hours, contact us as quickly as possible. Once a shipping label has been generated — or, for a GCC order, once export documents have been raised — the order can no longer be cancelled.

5. Refund Timing

Approved refunds are issued to the original payment method within 3 business days of approval. Your bank or card issuer may take a further 5–10 business days to post the credit, and an international card can take longer still; that part is outside our control. Refunds are made in AED, include any UAE VAT charged on the refunded items, and where your card was billed in another currency the amount you receive back depends on your issuer’s exchange rate on the day, not ours.

6. Chargebacks

Please contact us before opening a dispute with your bank. Nearly every issue is resolved faster directly, and we would rather fix the problem than argue about it. Accounts with a chargeback raised before contacting support may be restricted from placing future orders.

Contact Us

Questions about this policy? Reach our UAE support team: