Shipping Policy

Body and Science — bodyandscience.ae
Last updated: September 15, 2026

1. Where We Ship From

All orders are picked, packed, and dispatched from within the United Arab Emirates. Nothing is drop-shipped to you from outside the region.

2. Where We Ship To

We deliver across the UAE — all seven emirates — and to the following GCC countries:

• Saudi Arabia
• Kuwait
• Qatar
• Bahrain
• Oman

We do not ship anywhere else at this time, and we cannot ship to freight forwarders or package-consolidation services. Deliveries to remote or desert addresses, and to islands, may take longer than the transit times below.

3. Processing Times

Orders placed before 2:00pm GST on a business day are typically packed and dispatched the same day. Orders placed after that, on a Friday, or on a UAE public holiday go out on the next business day. In this policy a business day means Sunday to Thursday, excluding UAE public holidays. Processing may take an extra day during peak periods or new product launches.

Cross-border GCC orders need export paperwork prepared before they leave us, which can add a day to dispatch.

4. Shipping Rates and Delivery

• UAE standard delivery — flat 20 AED, 1–3 business days in transit
• UAE free delivery — free on orders over 550 AED, 1–3 business days in transit
• GCC delivery — flat 60 AED to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, 2–5 business days in transit

The free delivery threshold applies to UAE addresses only. GCC orders are charged the 60 AED flat rate whatever the order value, because they cross a border and clear customs on the way.

Every order ships discreetly packaged with tracking. Transit time is counted in business days from dispatch and does not include the processing time above. Couriers do not guarantee transit times during Ramadan, Eid, UAE public holidays, or a public holiday in the destination country, and a customs inspection can add days that no one can predict.

5. Tracking

A tracking number is emailed as soon as your label is created. Tracking can take up to 24 hours to show its first scan. If your tracking has not updated after two business days, contact us and we will open a trace with the courier.

6. Lost, Stolen, or Undelivered Packages

Once a courier marks a package delivered, responsibility for it passes to the customer. We are not liable for:

• Theft after confirmed delivery
• Delivery to an incorrect address supplied at checkout
• Packages refused by the recipient, or refused entry by customs in the destination country
• Packages left uncollected at a courier depot and returned to sender
• Courier or customs delays outside our control

If a package is marked delivered but you have not received it, tell us within 7 days of the delivery scan for a UAE address, or within 10 days for a GCC address. We will file a claim with the courier on your behalf, though the outcome is decided by the courier.

7. Damaged Shipments

If your order arrives damaged, notify us within 48 hours of delivery with photographs of the packaging, the shipping label, and the affected items. Approved claims are resolved with a replacement or a refund at our discretion — see our Refund & Return Policy.

8. Address Accuracy

UAE addresses are descriptive rather than numbered, so please give us the building name, area, and emirate, plus a mobile number the courier can reach — couriers here call before they deliver, and an unreachable number is the most common cause of a failed delivery. For GCC orders, include the national address or PO box format used in the destination country. We can only correct an address before a label is generated. Orders returned to us as undeliverable because of an incorrect address are refunded less shipping and a restocking fee.

9. Taxes, Customs, and Duties

Prices are shown in UAE dirhams (AED). Where UAE VAT applies to your order it is charged at the standard rate of 5% and shown on your order confirmation.

Orders delivered within the UAE clear no border, so there are no customs charges of any kind. Orders delivered to a GCC country are exported from the UAE and may be subject to customs duty, import VAT, and clearance or handling fees charged by the destination country. Those charges are set by that country’s customs authority, are payable by the recipient, and are not included in our shipping rate. We cannot estimate them in advance and we cannot refund them.

Contact Us

Questions about this policy? Reach our UAE support team:

• Email: support@bodyandscience.ae
• Phone: +971 58 551 2114, 9am–6pm GST Sunday to Thursday, 10am–4pm GST Saturday
• Online: bodyandscience.ae/contact-us